Refund Policy

Last Updated: October 1, 2025

1. Overview

COMAGENCY LLC ("we," "our," or "us") provides e-commerce solutions and management services. This refund policy outlines our terms regarding refunds for our services.

2. Service Agreements

All services are provided under individual service agreements that specify payment terms, deliverables, and refund conditions. Refund eligibility depends on the specific terms outlined in your service agreement.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Services not delivered as specified in the service agreement
  • Technical issues preventing service delivery (on our end)
  • Mutual agreement to terminate services before completion
  • Failure to meet agreed-upon service level agreements

4. Non-Refundable Items

The following are generally not eligible for refunds:

  • Services already delivered and accepted
  • Third-party costs incurred on your behalf
  • Setup fees for completed project initialization
  • Services cancelled due to client non-cooperation

5. Refund Process

To request a refund:

  • Contact our support team within the timeframe specified in your service agreement
  • Provide detailed explanation of the refund request
  • Include any relevant documentation or evidence
  • Allow up to 30 business days for refund processing

6. Partial Refunds

For partially completed services, refunds will be calculated on a pro-rata basis considering the work completed and value delivered.

7. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.

8. Processing Time

Once a refund is approved, processing typically takes 5-10 business days for credit card payments and up to 30 days for other payment methods.

9. Disputes

If you disagree with a refund decision, you may escalate the matter to our management team for further review.

10. Changes to Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

11. Contact Us

For refund requests or questions about this policy, please contact us:

Email: contact@comagency.net

Address: 33 N Gould St, Sheridan, WY 82801, United States